Serve

Returns Policy 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

wholesale

How it works: Wholesalers can usually get lower unit prices by purchasing in large quantities, thus achieving profits through high sales volume.
Advantages: Cross-border wholesale can reduce unit costs, expand market share, accelerate commodity circulation, and establish a stable sales network in different countries and regions.
Challenges: Need to deal with the logistics and inventory management of bulk commodities, as well as face trade regulations and cultural differences in the international market

Customized services

How it works: The company customizes products according to customer needs, which may involve customization of design, size, material or function.
Advantages: Customized services can meet the personalized needs of customers, enhance customer stickiness and loyalty, and win differentiated competitive advantages in a highly competitive market.
Challenges: Customized services may require additional production costs and time, high management complexity, and require communication and coordination with customers.